Privacy Policy

Man and Van South Kensington Privacy Policy

This Privacy Policy explains how Man and Van South Kensington collects, uses and protects personal data relating to customers and prospective customers in the South Kensington area. It applies to all individuals who request information about our services, obtain a quotation, make a booking, or otherwise interact with us as a customer or potential customer.

We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and other applicable data protection laws. This Privacy Policy describes the types of personal data we collect, the purposes for which we use it, the lawful bases we rely on, how long we keep it, and the rights you have in relation to your data.

Data Controller

For the purposes of data protection law, Man and Van South Kensington is the data controller in respect of the personal data we collect and process about you as a customer or potential customer in the South Kensington area.

This means that we determine why and how your personal data is processed and are responsible for ensuring that it is handled lawfully, fairly, and transparently.

Personal Data We Collect

We collect and process different categories of personal data depending on your interaction with us. The data we may collect includes:

Identification and contact details such as your name, address, service address, billing address, and any alternative contact person information you provide. Booking and service information such as collection and delivery addresses, access details, preferred dates and times, the type and size of items to be moved, and any special instructions you give us to complete the service safely and efficiently. Communication data such as information you provide when you contact us by phone or through online forms, when you request a quote, when you make a complaint, or when you give feedback about our services. Payment and transaction data such as details about payments you make to us and related information such as invoices and receipts. We do not store full payment card details; these are handled securely by our payment processors. Technical and usage data where relevant, such as information generated when you visit our website, including basic technical identifiers and information about how you use our online services, to the extent that it identifies or can be linked to you.

We only collect personal data that is necessary for the purposes set out in this Privacy Policy and we take reasonable steps to ensure it is accurate and up to date.

Purposes and Lawful Basis for Processing

We process your personal data for specific purposes and under one or more lawful bases provided by data protection law.

To provide quotations and manage enquiries. When you request information or a quote, we use your contact details and service information to respond to your enquiry, provide a tailored quotation, and follow up as needed. The lawful basis is taking steps at your request prior to entering into a contract, and our legitimate interest in promoting and operating our business.

To perform and manage our contract with you. When you confirm a booking, we use your personal data to schedule and deliver the man and van services, manage any changes to the booking, communicate with you before, during, and after the move, and handle related administration. The lawful basis is performance of a contract with you.

To process payments and maintain financial records. We use your personal data for processing payments, issuing invoices, and keeping appropriate business and accounting records. The lawful bases are performance of a contract, compliance with our legal obligations, and our legitimate interest in maintaining accurate financial records.

To manage customer service, complaints and feedback. We process personal data to handle queries, complaints, disputes and to collect and review feedback about our services so that we can improve them. The lawful basis is our legitimate interest in ensuring service quality and resolving issues efficiently.

To comply with legal and regulatory requirements. We may process your personal data to comply with tax, accounting, insurance and other legal obligations, including responding to lawful requests from authorities. The lawful basis is compliance with a legal obligation.

To protect our rights and prevent misuse. We may use your data to protect our business, staff, and property, to prevent fraud or misuse of our services, and to enforce our terms and conditions. The lawful basis is our legitimate interest in safeguarding our operations and legal rights.

Where we rely on legitimate interests, we consider the impact on your privacy and only process your data where our interests are not overridden by your rights and freedoms.

Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

In general, we keep booking and service records, including your contact details and basic service information, for a period that allows us to respond to questions or disputes and to meet our legal obligations. Financial and invoicing records may be stored for a longer period as required by law.

Where personal data is no longer needed for the purposes for which it was collected, we will securely delete it or anonymise it so that it can no longer be associated with you.

Data Processors and Sharing of Personal Data

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for specified purposes, and we take steps to ensure they provide appropriate security for your data.

Types of processors we may use include payment processing providers to handle card and electronic payments, hosting and IT service providers that support our website, systems and data storage, and administrative and professional service providers, such as accountants or business support services.

We may also need to share your personal data with third parties acting as independent controllers where required by law or where strictly necessary, such as with law enforcement agencies, regulatory bodies, tax authorities, or insurance providers in connection with an incident or claim.

We do not sell your personal data to third parties. Personal data is shared only to the extent necessary and in accordance with data protection law.

International Transfers

Where our use of service providers involves the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. These safeguards may include the use of standard contractual clauses approved by the relevant authorities or the use of service providers in countries that have been deemed to provide an adequate level of data protection.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricting access to personal data to those staff and service providers who need it for their role, using secure methods for storing and transmitting data, and maintaining internal policies and procedures designed to uphold data protection principles.

While we take reasonable steps to secure your data, no system can be completely secure. You are also responsible for taking reasonable precautions when providing personal data to us and when communicating with us.

Your Data Protection Rights

As a data subject under the UK General Data Protection Regulation and other applicable laws, you have a number of rights in relation to the personal data we hold about you. Subject to certain conditions and exceptions, these may include:

The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how we use it.

The right to rectification. You can ask us to correct inaccurate personal data or to complete incomplete data that we hold about you.

The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent if consent was the lawful basis.

The right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, such as while we are considering a request to rectify or erase your data.

The right to data portability. In certain cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format and have it transmitted to another controller, where technically feasible.

The right to object. You may object to our processing of your personal data where we rely on legitimate interests as the lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is required for legal claims.

The right not to be subject to a decision based solely on automated processing, including profiling, where this has legal or similarly significant effects on you. Man and Van South Kensington does not currently carry out such automated decision-making in relation to customers.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is generally the Information Commissioner's Office. We encourage you to contact us first so that we can try to resolve your concerns.

Scope of this Policy and Updates

This Privacy Policy applies to all Man and Van South Kensington customers and prospective customers in the South Kensington area. By using our services or contacting us about a potential service, you acknowledge that you have been informed about the way we process your personal data under this policy.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any changes will take effect when the updated version is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.



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Contact us

Company name: Man and Van South Kensington Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 31 Queen's Gate Terrace
Postal code: SW7 5PR
City: London
Country: United Kingdom

Latitude: 51.4984700 Longitude: -0.1816640
E-mail:
[email protected]

Web:
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