Terms and Conditions for Man And Van South Kensington Services
These Terms and Conditions set out the basis on which Man And Van South Kensington, referred to in this document as “we”, “us”, or “our”, provides domestic and commercial transport, loading, unloading, and related moving services to customers, referred to as “you” or “the customer”. By making a booking, confirming a quote, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before using our South Kensington man and van service, as they explain how bookings are accepted, how payments are handled, when cancellations may apply, and where responsibility lies for goods, access, waste, and legal compliance.
Our service is designed to support a wide range of transport and relocation tasks, including furniture moves, office items, single-item collections, and light removals. However, each man and van service in South Kensington is subject to the information you provide at the time of booking. The accuracy of that information is important because our pricing, vehicle allocation, staff numbers, and estimated timing may depend on the size, weight, quantity, and nature of the items, as well as property access and any special handling needs.
These terms apply to all bookings made through any agreed communication method, including written confirmation, telephone booking, digital booking, or another accepted arrangement. If there is any conflict between a written quotation and these terms, the written quotation may include service-specific details, but these terms still apply unless we expressly agree otherwise in writing. In these conditions, references to man and van South Kensington also include any substitute vehicle, driver, porter, or assistant provided to complete the service.
To make a booking, you must provide accurate and complete information, including the pickup and delivery addresses, service date, access conditions, item list, and any required loading or unloading assistance. A booking is not confirmed until we have accepted it and, where required, received any deposit or prepayment requested. We reserve the right to decline or revise a booking if the information supplied is incomplete, misleading, or materially different from the actual work required.
Quotes are usually based on the information available at the time of enquiry. If the actual service differs from the details originally supplied, we may revise the price to reflect the revised labour, time, vehicle size, congestion, parking, stair access, waiting time, or additional handling requirements. Any estimate provided for a South Kensington man and van move is not a fixed price unless we explicitly state that it is fixed in writing.
You are responsible for ensuring that goods are ready for transport at the agreed time and that access is suitable for safe loading and unloading. This includes arranging any required permissions, notifying building management if necessary, and ensuring that a legal stopping place is available for the vehicle. If delays occur because access is restricted, the items are not ready, or the property is not available, we may charge waiting time, reattendance fees, or a revised service fee.
Payment terms will be stated in the quotation, booking confirmation, or invoice. Unless otherwise agreed, payment is due on completion of the service, before unloading is finalised, or at another time specified by us. We may accept card payments, bank transfer, or other approved methods, but we are not obliged to accept any particular payment type. Where a deposit is required, your booking may remain provisional until that deposit has cleared.
All prices are quoted in pounds sterling unless otherwise stated. Charges may include labour, vehicle use, mileage, fuel, parking, tolls, congestion-related costs, waiting time, and disposal fees where applicable. Additional services requested on the day, such as extra carrying, dismantling, or multiple-trip transport, may be charged separately. A man and van South Kensington booking may also incur extra charges if the scope of work changes after arrival.
We reserve the right to withhold or suspend service if payment is refused, delayed, reversed, or disputed without valid reason. If an invoice remains unpaid beyond the agreed period, we may recover the balance through lawful means and may add reasonable administration, debt recovery, or legal costs where permitted by law. You are responsible for ensuring that payment details provided to us are correct and that sufficient funds are available.
Cancellations must be made as soon as reasonably possible. If you cancel before we have allocated resources or commenced travel, we may not charge a cancellation fee, although any non-refundable deposit may be retained if stated in the quote. If you cancel after the vehicle has been dispatched, we may charge for costs already incurred, including labour, travel, parking, and waiting time. The closer the cancellation is to the agreed service time, the more likely it is that a fee will apply.
If we are unable to perform the service due to circumstances beyond our reasonable control, including severe weather, road closures, traffic disruption, vehicle breakdown, or events affecting safety, we may reschedule the job or cancel it without liability for indirect loss. In those circumstances, any prepayment covering undelivered work will normally be refunded or credited, subject to lawful deductions for work already performed. Our man and van service in South Kensington aims to be reliable, but timing can be affected by external conditions.
If you are not present at the agreed time or cannot provide access, we may treat the booking as a late cancellation or failed attendance. Where a booking is postponed by you, we may also need to re-price the job if the vehicle, crew, or schedule must be changed. We recommend that you review your appointment details carefully and allow sufficient time for parking, property access, and loading.
Our liability is limited to the extent permitted by law. We will take reasonable care when handling your goods, but you remain responsible for declaring fragile, valuable, hazardous, or unusually heavy items before the job begins. Unless we agree otherwise in writing, we do not accept responsibility for items with inherent defects, inadequate packing, pre-existing damage, or losses caused by the customer’s instructions. This includes damage resulting from unsuitable packaging, loose fittings, or items that cannot be safely moved in their current condition.
We are not liable for indirect or consequential loss, including loss of profit, missed deadlines, loss of opportunity, or delay caused by events outside our control. Where liability cannot be excluded, it will be limited to the reasonable replacement or repair cost of the affected item, subject to proof and our assessment. Any claim must be notified promptly, and you must allow us a reasonable opportunity to inspect the issue before repairs or replacement action is taken.
You must ensure that all items are lawful to transport and that no prohibited, dangerous, flammable, or unlawful materials are included in the load unless we have expressly agreed and have the proper legal authority to carry them. If you fail to disclose such items and they cause damage, injury, or regulatory issues, you will be responsible for all resulting losses, costs, and claims. This applies equally to any South Kensington man and van arrangement involving mixed household, office, or storage contents.
Customers must comply with all applicable waste and environmental regulations. We may carry, remove, or dispose of waste only where it is lawfully permitted and agreed in advance. Waste transfer and disposal must follow applicable UK legislation, including requirements relating to the lawful carriage of controlled waste, appropriate documentation, and use of authorised facilities where needed. We will not knowingly transport illegally dumped waste or accept items for disposal in circumstances that would breach environmental or licensing obligations.
Where waste removal is included in the service, you must identify the type and volume of waste accurately. Certain materials may require separate handling, specialist disposal, or proof of classification before we can accept them. You are responsible for ensuring that the waste is presented in a form that can be lawfully collected and transported. If the load contains items that are misdescribed or restricted, we may refuse the work or apply additional charges for compliance measures, segregation, or return transport.
You also agree not to place hazardous substances, electrical items requiring special treatment, clinical waste, paint, gas cylinders, solvents, asbestos, or other controlled materials into the load unless we have expressly agreed this in advance and confirmed that lawful handling arrangements are in place. Any breach of waste or environmental rules by you may result in immediate termination of the service, without prejudice to our right to recover costs or report unlawful conduct where required by law. Proper waste control is an important part of responsible man and van South Kensington operations.
We will perform the service with reasonable skill and care, using personnel and vehicles we consider suitable for the job as described. However, you acknowledge that moving services involve practical risks, including minor scuffs, temporary displacement of goods, and time variations caused by loading conditions or traffic. Unless explicitly stated, we do not provide packing materials, dismantling tools, insurance cover beyond any mandatory legal requirements, or specialist handling equipment for unusually large or difficult items.
You are responsible for securing parking permissions where required and for disclosing any building rules, delivery restrictions, lift limitations, stair access issues, or time windows that may affect the work. If inaccurate or incomplete information causes additional labour, extended travel, route changes, or failed completion, you may be charged accordingly. For multi-stop jobs, each stop may be treated as a separate part of the service and may affect the final price.
We may refuse to move an item if it is unsafe, excessively heavy, improperly packaged, likely to cause damage to property, or likely to breach law or regulation. If we reasonably believe a task presents a health and safety concern, we may suspend the service until the issue is resolved or terminate the booking. In such cases, you may remain liable for costs already incurred up to the point of suspension or termination.
Any complaint or claim should be raised promptly and with sufficient detail to allow investigation. You should retain relevant evidence, including photographs where possible, and notify us before arranging third-party repair or disposal, unless urgent action is required to prevent further loss. Our responsibility is limited to the service actually booked and performed, and no employee or contractor may vary these terms unless authorised in writing.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with a man and van service in South Kensington shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory legal rules provide otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
By proceeding with a booking, you confirm that you have read, understood, and accepted these terms. They are intended to provide clarity and fairness for both parties, supporting a transparent and lawful South Kensington man and van service. If you require a version adapted to a particular service type, such as home removals, office transport, or waste-related collection, separate wording may be issued to supplement these terms where appropriate.